About
I design governed Power Platform products, AI agents, and automation systems that help enterprise teams replace manual work with secure, measurable digital workflows.
My experience spans Intact Financial, BMO, Nestlé Canada, Loblaw Companies, and Shoppers Drug Mart, where I have delivered Power Apps, Copilot Studio agents, Power Automate flows, Dynamics 365 extensions, Power Pages portals, Dataverse models, Power BI dashboards, and Azure/Snowflake data pipelines.
The through-line is practical architecture: solution design documents, reusable components, role-based security, Center of Excellence (COE) kits to govern the platform, ALM, compliance review, and mentoring citizen developers so the platform scales without becoming chaotic.
Skills
Projects
Built a company-wide desk booking app in one month with a complex map-based booking experience, SharePoint backend, and no premium licensing requirement.
Click to view the booking map, cost avoidance, architecture, and adoption impact.
Architected an HR onboarding product with a Copilot Studio agent as the front door for new-hire questions, guided next steps, task support, approvals, and adoption insights.
Click to view app screenshots, architecture, workflow details, and skills used.
Built a 3-week emergency tracker for HR and store admins to capture COVID leave records, eligibility details, and pay protection reporting without purchasing an external vendor tool.
Click to view reporting, entry, records, and delivery impact.
Paired a Power App intake portal with guided questions and Copilot-supported triage to collect cleaner requests, summarize needs, and replace high-maintenance ServiceNow intake updates.
Click to view the intake portal, guided request flow, impact estimates, and review screen.
Set up and maintained CoE capabilities across enterprise tenants to govern apps, flows, agents, DLP policies, maker support, Power BI monitoring, and platform value.
Click to view governance model, DLP guardrails, reports, and nurture program.
Built a complex product innovation app for marketing and R&D teams to evaluate new flavors, model costs, generate P&L statements, assign project tasks, and monitor launch risk.
Click to view financial modeling, task timelines, project tracking, and reporting.
Built an enterprise incident reporting app for safety, health, security, illness, property damage, compliance, accidents, and other workplace events.
Click to view the incident workflow, manager review, Health and Safety triage, and resolution process.
Replaced call-and-email demand changes with a self-service app where requestors could review weekly SKU plans, update quantities, and track demand request status.
Click to view request editing, status tracking, and process improvement.
Built a 2-week COVID response app for store managers to report open and filled temporary labour needs so recruiters and regional leaders could fill critical staffing gaps quickly.
Click to view staffing workflow, operational impact, and demo preview.
Automated sensitive health-data extraction from legacy insurance systems into Snowflake and reduced manual claims data entry through Power App, Cloud Flow, and RPA handoffs.
Click to view reporting pipeline, claims-entry automation, and labor savings.
Built a field inspection experience where maintenance inspectors captured store issues, uploaded photos, worked offline in poor reception areas, and routed deficiencies to admin teams.
Click to view inspection workflow, admin review, and repair request handoff.
Experience
Intact Financial
Led enterprise automation programs across claims, intake, reporting, and legacy system modernization.
BMO
Designed HR-focused AI and Power Platform solutions that improved onboarding, service delivery, and enterprise data access.
Nestlé Canada
Built governed Power Platform delivery practices with CoE oversight, solution architecture, and maker enablement.
Loblaw Companies Limited
Delivered compliance-focused applications, secure integrations, and adoption support across a large retail enterprise.
Shoppers Drug Mart
Improved operational reporting, reconciliation, and exception tracking through automation and analytics.
Power Apps
Automate
Governance
Power Apps case study
A company-wide desk booking Power App built from the ground up in one month to replace a costly ServiceNow booking system. The app used SharePoint as the backend, avoided premium licensing, and included a complex interactive floor-map experience powered by Python-generated coordinate mapping.
Built forIntact Financial
The hardest part was the interactive map. Desks needed to appear in the correct place on real floor plans, show availability, support filtering by location, area, equipment, and booking date, and still feel simple for employees. I used Python scripting to calculate and manage coordinate placement so the Power App could translate floor-plan locations into clickable desk-booking targets.
Users could choose a location, floor, date, area, and equipment, then book from a visual floor plan. The legend made availability clear by distinguishing blocked, assigned, restricted, booked, selected, and available desks.
The home page gave employees three clear actions: book a space, view their bookings, or search for a colleague. The goal was a simple first screen that made booking fast for regular users.
Employees could review confirmed, cancelled, and completed bookings from a self-service dashboard, reducing support requests and giving users visibility into upcoming reservations.
Power Apps
Copilot Studio
Dataverse
Automate
Power BI
Governance
Power Apps case study
A centralized onboarding application with a Copilot Studio agent that helps HR, managers, and new hires understand next steps, answer onboarding questions, and manage requests, task ownership, escalations, employee lookups, and process visibility from one governed Power Platform experience.
Built forBMO
The app gives onboarding teams a single place to start new hire requests, view current work, review escalations, search for employees, and see the process flow. The Copilot agent acts like a friendly onboarding assistant: it answers common questions, explains what needs to happen next, and routes users toward the right task or request path.
The home page separates everyday actions into simple zones: current activity, new records, and search. Users can quickly find their tasks, escalations, new hire requests, reporting, and process views without needing to understand the underlying data tables.
The model connects Teams, Users, Employees, Task Frames, and Task Data. In plain English: teams own the onboarding task templates, users and employees provide people context, and task data tracks who needs to do what during onboarding.
The task screen guides the user through onboarding steps with a left-side progress path, a central form, contextual field information, and save/submit actions. This design helps users complete work accurately while giving support teams clear process status.
Power Apps
Power BI
Governance
Power Apps case study
A rapid-response HR operations app built in 3 weeks during COVID-19 to replace late email and file-based tracking across 2,000+ stores. Stores entered leave data immediately, giving HR a live and accurate feed of employees on leave so teams could report correctly to government and pay eligible employees.
Built forLoblaw
During COVID-19, many employees were sick, isolating, or around people with COVID and could not work. The business did not have a reliable live count of who was on leave because information from 2,000+ stores was moving through emails and files, making the data late and inconsistent. The app gave stores a controlled place to enter leave records immediately so HR had a live feed for government reporting and employee pay protection.
This sped-up preview condenses the original demo into the key moments: reviewing records, updating employee leave details, saving the request, and checking the reporting dashboard.
The reporting screen was the executive view: it showed total employees on leave, regional totals, and the population needing pay protection review. This made it easier for HR leaders to see the scale of the program and act quickly during a fast-moving COVID response.
HR and store admins used the entry screen to capture employee information, site number, leave dates, pay frequency, contact status, and return-to-work information. In plain terms, this was the controlled intake form for eligibility review.
The records view let users search and review employees already entered into the tracker, including leave reason, estimated last day of leave, contacted status, and action links for follow-up.
Copilot Studio
Power Apps
Automate
Power BI
Governance
Copilot Studio case study
A guided request intake experience that paired a polished, company-standard Power App front end with Copilot-supported triage. The app used clean branding, clear service paths, and structured business questions so requesters could submit better information while the delivery team received cleaner summaries, routing context, and next steps without depending on high-maintenance ServiceNow form updates.
Built forIntact Financial
The Power BI report helped managers monitor incoming requests, track whether work was being resolved on time, understand request trends over time, and identify which weeks were busiest for the delivery team.
The Copilot Studio agent analyzes each request after the guided intake path, identifies the request type, summarizes the business need, estimates delivery effort, recommends next steps, and helps assign the work to the appropriate support or delivery team.
Users started by choosing what they needed: a new automation request, business application request, solution assistance, or production deployment. This kept intake structured and helped route users into the right set of questions.
The welcome experience was designed to feel like an internal enterprise product, with clean visual hierarchy, familiar branding, and a clear start point for business users submitting Power Platform service requests.
Before submission, users reviewed their request details in one place. This reduced incomplete requests, gave the delivery team cleaner intake data, and supported better Copilot-generated summaries.
CoE Kit
Power BI
Automate
Dataverse
Governance & ALM case study
A governance operating model built around the Center of Excellence kit, DLP policies, Power BI monitoring, maker support, and ALM practices. I set up and kept CoE capabilities updated across environments for Nestlé, Loblaw Companies Limited, BMO, and Intact Financial so admins could see what existed, who owned it, what was risky, and where support was needed.
Built forNestlé Canada
The CoE setup gave admins a governed way to review apps, flows, agents, environments, owners, sharing, usage, connectors, orphaned resources, licensing risk, and support needs. A major focus was finding assets that had quietly become business-critical, such as apps or flows shared with more than 20 users without a known support model.
The monitor view made environment growth, apps, flows, makers, connector risk, licensing exposure, and orphaned assets easier to review with leaders and platform admins.
Power Apps
Power BI
Data Model
Automate
Power Apps case study
A complex product innovation app for marketing and R&D teams to review new product ideas, benchmark flavors, capture costs, generate full profit and loss statements, assign project tasks, and monitor launch readiness through Power BI reporting.
Built forNestlé Canada
The app helped teams evaluate new Nestlé product concepts, such as seasonal ice cream flavors, by capturing cost inputs and turning them into a financial view the business could use. It also tracked project members, tasks, deadlines, stage gates, risks, and launch dates so teams could understand which product ideas were commercially attractive and which ones needed attention.
The report gave leaders a portfolio-level view of active product ideas, stages, launch timing, risks, and missed deadlines so decisions were not buried inside individual project records.
Cost inputs flowed into a structured financial statement so teams could compare whether a flavor or product idea was realistic and profitable.
Teams could compare multiple flavor and cost scenarios, such as different ice cream concepts, before deciding which ideas deserved more investment.
Assigned tasks and due dates generated a working project timeline, helping teams see what needed to happen before launch.
Each product idea had a single record for project ownership, business context, key dates, task status, and supporting financial assumptions.
Power Apps
Automate
Power Apps case study
A company-wide incident reporting product used by employees to report safety, health, security, illness, property damage, compliance, accidents, and other workplace incidents that Facilities, HR, managers, and leadership needed to see and resolve.
Built forIntact Financial
The app turned incident reporting into a structured workflow from first report to action. Employees submitted incident details, managers reviewed and approved the request, and the Health and Safety team triaged the work to Facilities, HR, managers, or another responsible representative to reduce recurrence and support the impacted person.
The welcome screen positioned the app as the standard place for employees to report incidents, giving the company a consistent intake path instead of scattered messages and informal escalation.
The form captured the information needed to classify the incident, understand the impact, support manager review, and give the Health and Safety team enough context to assign the right follow-up actions.
Power Apps
Automate
Governance
Power Apps case study
A self-service demand planning app that let users manage weekly requested product SKU deliveries, review system-generated plans, and make updates directly instead of relying on calls, emails, and manual follow-up.
Built forNestlé Canada
Before the app, users worked from a fixed plan and requested changes through calls or emails. The Power App brought the plan into a controlled interface where requestors could review demand, update requested SKUs and quantities, and track the status of different demand requests.
The request screen let users edit the SKU demand plan in one place, making weekly updates easier to submit and review.
The home screen organized demand requests and their status so users could quickly find and manage active planning work.
Power Apps
Governance
Power Apps case study
A rapid COVID-19 staffing app built in 2 weeks so store managers could report open and filled temporary labour positions, while recruiters and regional leaders could quickly see which stores needed people most.
Built forLoblaw
During COVID-19, many employees were sick, isolating, or unable to work because they had been around people with COVID. Stores needed temporary labourers quickly so operations could continue and remaining employees were not overburdened.
The demo shows the temporary labour workflow used by store operations teams to record staffing needs and manage position status.
RPA
Power Apps
Power BI
Governance
Automation case study
A pair of Power Automate RPA solutions for insurance operations: one extracted sensitive health data from legacy insurance systems into Snowflake for Power BI claims reporting, and another copied call-summary data from a Power App into a legacy claims system after agent calls ended.
Built forBMO
The reporting automation pulled sensitive health data from legacy insurance systems and loaded it into Snowflake, where claims data could be modeled and surfaced through Power BI reports. A second automation supported insurance agents during customer calls: agents captured key information in a Power App, a Cloud Flow ran after the call ended, and Power Automate RPA copied the structured data into the legacy claims system.
Power Apps
Dataverse
Governance
Dynamics 365 case study
A field inspection solution for maintenance inspectors responsible for store locations. Inspectors used the Power App and Power Pages experience to log building issues, take photos with their camera, upload evidence, and keep working offline when reception was poor, while admin teams reviewed deficiencies in Dynamics 365.
Built forLoblaw
Maintenance inspectors used the field app during building inspections at store locations. They could record issues such as outdated logo color needing repainting, improper storage of goods, roof issues, and other inspection-related deficiencies. The app supported camera-based photo capture and offline usage, then admin teams reviewed logged issues inside Dynamics 365 and created repair follow-ups so stores could be fixed and pass maintenance inspections.
Inspectors used the app in the field to answer inspection questions, record roof condition, attach or take photos, review evidence, and submit deficiencies for admin follow-up.
Professional accreditation
CPA is a prestigious, regulated professional accounting designation in Ontario. It reflects a formal accounting education path, additional CPA study and practical experience, and verified professional work requirements.
